Your bespoke journey begins with a personal consultation where we get to know your style, preferences and vision. From there, we guide you through diamond selection and custom design options. Once complete, our skilled artisians get to work.

The design phase usually takes 1-2 weeks, depending on your preferences and the level of personalization. Once your design is finalized, our skilled artisans will handcraft your piece, a process that takes approximately 4 weeks.

Our bespoke service is available for a wide range of fine jewelry, including engagement rings, wedding bands, necklaces, bracelets and earrings.

Diamond traceability means tracking your diamond’s journey from mine to masterpiece. At CAREDIAMONDS, we trace every step – origin, cutting, certification, and craftsmanship – so you know exactly where your diamond comes from and how it was made.

We partner with leading traceability experts and use blockchain technology to securely document each diamond’s journey. Every step is verified, transparent and tamper-proof.

After your purchase, you will receive your personalized CARECARD with a QR code linking to your diamond’s secure digital profile powered by blockchain. It includes origin, certifications, craftsmanship details and a digital story if available.

Every CAREDIAMOND is sourced from one of the trusted countries known for their ethical practices and exceptional quality: Botswana, South Africa, Namibia or Canada. These regions are committed to responsible mining, community support and environmental care.

If you are ordering a bespoke piece with a diamond over 1 carat, yes - you can request a specific country of origin - and we will do our best to source it for you. For all other pieces, including our collection designs, we guarantee sourcing from trusted countries - Botswana, South Africa, Namibia or Canada - but we cannot accommodate individual country requests.

Yes. All our diamonds are traceable to trusted sources. For stones under 1 carat, the origin is limited to a select group of ethical countries - Botswana, South Africa, Namibia, or Canada. For diamonds over 1 carat, we guarantee single-country origin; however, individual country requests can only be accommodated for bespoke orders.

Natural diamonds are rare and one-of-a-kind treasures formed over billions of years. They hold lasting value and support real impact - creating jobs, funding education and protecting wildlife habitats.

Ethical sourcing means that every CAREDIAMOND is mined under fair, safe and responsible conditions. This includes fair wages, no child labor, environmental care and support for local communities. We only work with trusted partners who share these high standards and our values.

Traceability helps natural diamonds stand out for more than just their price. It reveals where the diamond comes from, how it was sourced and what makes it truly special. It turns your diamond into a story you can trust and connect with.

Yes, all our jewelry comes with a warranty to cover any manufacturing defects. This ensures you enjoy your piece for many years to come.

Repairs due to manufacturing defects are covered under warranty. For other types of repairs, a fee may apply, but we will provide an estimate before proceeding.

If your jewelry needs repair, please contact us, and we will guide you through the process. We are happy to offer repairs for any issues related to craftsmanship.

We provide a ring sizing guide on our website to help you find your perfect fit. If you are unsure, you can also request a ring sizer to be sent to you.

If your ring does not fit, we offer resizing for most rings. Just contact us and we will arrange a solution to make sure it fits perfectly.

Yes, we offer resizing services. If you need your ring resized after purchase, just reach out to us and we will prepare a quote.

Yes. We offer free, fully insured worldwide shipping on all orders with trusted shipping partners such as FedEx, UPS or ParcelBroker. A signature upon delivery is required, so please ensure someone is available to receive the package.

We ship worldwide at no additional cost. All shipments are fully insured and handled by trusted delivery partners.

Shipping within Germany: Next-day delivery.

Shipping within Europe: 2 day delivery.

Shipping worldwide (overseas): Up to 5 business days, depending on the destination.

Custom-made pieces: Production usually takes 4–6 weeks. Shipping takes place immediately once your piece is finished.

Yes. If you decide to return your piece, we cover all return shipping costs, including insurance. The original jewelry packaging is required for returns. The outer shipping box does not need to be original, but it must be safe, robust, and neutral for secure transport.

We accept all major credit cards, PayPal and Klarna. You can choose your preferred option at checkout.

Absolutely! We use encryption technology to ensure your payment information is protected and handled securely.